How we collect, hold, use and disclose personal information, in accordance with the Australian Privacy Principles.
No. 52 Operations, together with its related entities operating in Australia, is committed to handling personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) and with any other privacy laws that apply to us.
This document explains how we collect, hold, use and disclose personal information. In it, "we", "us" and "our" mean No. 52 Operations, and "you" means any individual whose personal information we handle.
We are an independent consulting firm based in Melbourne. Our work spans financial advisory, management and governance, the wine industry, hospitality and agribusiness, and is provided to boards, owners, family offices and corporate clients.
If you would like to know which entities within our group are covered by this policy, please contact us and we will tell you.
Clients and prospective clients. When you enquire about our services, or engage us, we create a record that includes personal information. What we collect varies with the circumstances and the service requested, but usually covers:
Applicants for roles with us. When recruiting, we collect details such as your name, contact details, qualifications and work history — usually directly from you, and sometimes from sources you would expect, such as recruiters or referees you have nominated. Before making an offer we may need additional information, including tax file and superannuation details and information required for background checks.
Other individuals. We also handle personal information about people who are not clients: representatives and staff of clients and partners, attendees at events we are involved in, contractors, suppliers, and others who deal with us commercially. What we collect depends on the capacity in which you deal with us, and generally mirrors the list above.
Where we host or take part in an event, we may capture photographs or audio-visual recordings in which you can be identified.
Occasionally we may collect sensitive information — for example, health information if you are injured at an event we are involved in, whether in an emergency or with your consent.
You may always decline to provide the information we ask for. If you do, we may not be able to provide some or all of the services you have requested. If you have concerns about a particular request, please raise them with us.
We collect personal information that is reasonably necessary to run our business, to understand and manage client requirements, and to deliver advisory services. We also use it for the administration that surrounds those services, such as invoicing, contracting and relationship management.
Depending on your dealings with us, the purposes typically include:
We generally collect information directly from you — by phone, email, online or in person. We may also receive it from our related companies and from suppliers and contractors who help us operate. We may use de-identified information for research and to improve how we deliver our services.
If you identify yourself while visiting our website — for example, by submitting an enquiry — any personal information you provide is handled in accordance with this policy.
Our website may use cookies. A cookie is a small file stored by your browser that helps manage site settings and deliver content. We may collect technical information such as device and browser type, IP address and the pages you visit. You are not ordinarily identifiable from this information. You can control cookies through your browser settings, though some pages or features may then not work as intended.
Our website may link to third-party sites. We are not responsible for the content or privacy practices of those sites.
Where it is lawful and practicable — for instance, a general enquiry — you may deal with us anonymously or under a pseudonym. In most ongoing dealings this is not practicable, and without personal information we may be unable to provide our services.
We hold information in secure electronic systems and, where relevant, in paper files. Paper records may be converted to electronic form for use or storage, with the originals archived or securely destroyed. Trusted third-party storage providers in Australia and overseas may be used.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes physical security at our premises and technical controls such as firewalls, access controls and passwords.
Information sent over the internet is not always encrypted end to end, so please take care when transmitting personal information to us. We take steps to destroy or de-identify information we no longer need.
We may use your personal information to tell you about our services, events and other opportunities that may interest you. You can opt out at any time using the contact details below. If you do, we may still contact you about our ongoing relationship with you.
Clients and prospective clients. Disclosure depends on the engagement. Where relevant to our advice, we may share information with service providers, counterparties or product issuers.
Event participants. Where reasonably necessary to deliver an event, we may share information with the client or venue, and may use identifying images or recordings for promotional purposes where you would reasonably expect that.
Contractors and service providers. We may disclose information to third parties engaged to support our business, including data processing and analysis, information technology and support, website maintenance, printing, archiving, mail-outs and market research. Information may also be shared with our related and affiliated companies in Australia and overseas. Those third parties may contact you directly about their own privacy practices.
Administration and management. We also use and disclose personal information for administration, planning and monitoring of our services, quality improvement, statistical analysis and reporting, training, risk management and legal claims, responding to enquiries and complaints, obtaining professional advice, and meeting subpoenas and other legal obligations.
Other purposes. We may use and disclose personal information for any other purpose explained to you at the time of collection or otherwise set out in this policy.
We work with clients, partners and service providers in a number of countries, so your personal information may be disclosed to recipients outside Australia.
Unless you consent, or an exception under the Australian Privacy Principles applies, we will only disclose personal information overseas where we have taken reasonable steps to ensure the recipient does not breach those principles. Overseas recipients are likely to be located in the regions where we, our related entities and our service providers operate.
You may request access to the personal information we hold about you by contacting our privacy officer. There is no charge for making a request, though we may charge for the reasonable time and expense involved in compiling the information.
We take reasonable steps to keep the information we hold accurate, complete and current. Please tell us if your details change or if you notice an error. If you believe information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, you may ask us to correct it, and we will take reasonable steps to do so.
In limited circumstances permitted by the Australian Privacy Principles we may decline a request. If we do, we will explain why, and for correction requests we will note your request alongside the information.
You can contact us at any time with questions or concerns about this policy or about how your personal information has been handled. Complaints should be directed to our privacy officer at the contact details below.
Our privacy officer will first look for simple or immediate steps to resolve the matter, and we will generally respond within a week. If a complaint needs closer investigation, we will acknowledge it within a week, may ask for further detail about the issue and the outcome you are seeking, and will usually complete our investigation and respond within 30 days. If it will take longer, we will let you know.
If you are not satisfied with our response, or you believe we have breached the Australian Privacy Principles or the Privacy Act, you may complain to the Office of the Australian Information Commissioner on 1300 363 992 or through the contact details at www.oaic.gov.au.
We may update this policy from time to time, with or without notice. We suggest reviewing this page periodically so you are aware of any changes.
Privacy Officer, No. 52 Operations
Suite 905, 140 Bourke Street, Melbourne VIC 3000, Australia
info@n52o.com
Last updated August 2026